LHL is a vital membership and patient organization with over 80 years of history and a vision to improve the lives of Norwegian patients and their families.
In 2019, LHL expanded its operations by launching LHL Førstehjelp, a store for selling defibrillators and first aid equipment, integrated within LHL’s revenue and marketing department.This initiative not only strengthens LHL’s financial foundation but also plays a critical role in raising awareness and knowledge about first aid within the community.
When the pandemic hit in 2020, LHL Førstehjelp quickly adapted by expanding their product range to include infection control equipment. This pivot led to significant growth, with a turnover of NOK 31 million in the first year.
"The increase in both volume and complexity made it clear that we needed a robust solution to manage our logistics and inventory," says Amund Heggbrenna, Operations and Systems Manager at LHL Førstehjelp.
LHL Førstehjelp turned to 24SevenOffice MRP, a system offering integrated features for complex purchase order handling, production, product management, and logistics.
"With 24SevenOffice MRP, we can automate and track everything—from shelf placement to detailed product traceability. This is especially important for critical products like defibrillators. It gives us the confidence of full control and the ability to efficiently manage products requiring traceability," explains Heggbrenna.
The implementation of 24SevenOffice MRP at LHL Førstehjelp has been a journey of continuous learning and adaptation. As one of the first organizations in Norway to adopt this technology, LHL faced challenges along the way.
But thanks to strong commitment from both sides and close collaboration with 24SevenOffice, LHL Førstehjelp has developed an efficient workflow that now supports their daily operations effectively.
Amund Heggbrenna reflects on the process:
"Implementing the MRP system wasn’t without its challenges, but the close cooperation with 24SevenOffice made it possible for us to find a workflow that truly works. We now have a very smooth process, and the system has significantly improved our daily operations—for the benefit of our customers."
“The system’s user-friendliness makes it accessible for all our employees, regardless of their technical skill level.”
— Amund Heggbrenna, Operations and Systems Manager at LHL Førstehjelp
"Working with LHL Førstehjelp has been highly productive. It’s been impressive to see how our MRP solution has improved their logistics and operational capacity. Our role has been to support LHL throughout the process, which has been a very rewarding experience for our team."
A significant part of LHL Førstehjelp’s success also comes from the integration of their three online stores:
"Integrating several online stores into the same system has been a complex task requiring careful planning. Open dialogue and thorough customization have been crucial throughout this process. The system now works very well, and we’ve achieved smooth operations, where customer orders are automatically registered and efficiently managed within the MRP system, ensuring a seamless process from order to delivery," says Heggbrenna.
"We truly value the close cooperation with 24SevenOffice through Anders Heggen (Senior Customer Success Manager) and Henrik Selmer (Product Manager). They always have solutions ready, which makes our day-to-day much easier. They respond quickly whenever we face challenges, and that’s invaluable to us," concludes Heggbrenna.
With 24SevenOffice MRP, LHL Førstehjelp has not only found a solution for their immediate needs but also a partner that supports their continued growth and ability to adapt to changing market demands.
